Privacy Policy

Effective Date: October 01, 2025

Nautrex (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform, website, and services (the “Platform”).

1. Information We Collect

We may collect the following types of information:

Account Information: Name, company name, email, phone number, password.
Business & Profile Information: Service listings, certifications, portfolios, project history.
Transaction Information: Project postings, bids, proposals, contracts, and escrow activity.
Payment Information: Payment method details (processed securely via third-party providers; Nautrex does not store full credit card or bank details).
Technical Information: IP address, device type, browser, cookies, usage logs.

2. How We Use Your Information

We use your information to:

Create and manage user accounts.
Verify providers and maintain trust on the Platform.
Facilitate communication between buyers and providers.
Process payments and escrow transactions securely.
Provide customer support and dispute resolution.
Improve platform functionality through analytics and feedback.
Comply with legal and regulatory requirements.
Send important service updates (we will not spam you with unrelated marketing).

3. How We Share Your Information

We may share your information only in the following situations:

With Other Users: Limited information (e.g., company name, service profile) is shared to enable projects and bids.
With Third-Party Service Providers: For payment processing, hosting, analytics, email delivery, and fraud prevention.
For Legal Compliance: If required by law, regulation, or government request.
During Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

4. Data Retention

We retain your data as long as your account is active or as needed to provide services.
Financial and transaction records may be stored for compliance with accounting and tax laws.
You may request deletion of your account data, subject to legal obligations.

5. Your Rights

Depending on your jurisdiction (e.g., Canada’s PIPEDA, EU’s GDPR), you may have the right to:

Access and receive a copy of your data.
Correct inaccuracies.
Request deletion of your data.
Withdraw consent for certain processing.

To exercise these rights, contact us at privacy[at]nautrex.com.

6. Security

We implement strict security measures to protect your data, including:

SSL/TLS encryption of all data in transit.
Limited employee access on a need-to-know basis.
Continuous monitoring of systems for potential vulnerabilities.

7. International Data Transfers

As a global platform, your data may be stored and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

8. Children’s Privacy

Nautrex is not intended for individuals under 18. We do not knowingly collect personal data from children. If we discover such information, it will be deleted immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Significant updates may also be communicated by email.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us:

📧 Email: privacy[at]nautrex.com
📍 Address: 48 Micmac Crt W, Lethbridge AB T1K 7P9, Canada.